field technician

Company Values

Concrete Pro Coatings values form the foundation of the company. Adhering to our MERIT values will help us build a strong and healthy organization.

DELIVERABLES AND ACCOUNTABILITIES:

The Field Technician is a key part of the fulfillment of the promises we make to our customers. The company’s brand and customer experience relies on the proper execution of the responsibilities of this role. Company motto: “Service You Can Trust.”

The areas of accountability are as follows:

Deliverables
1. Aid in completing onsite work on budget and on schedule per week.
2. Deliver on promises made by Concrete Pro Coatings.
3. Maintain a clean, organized and safe work environment.

Accountabilities

Deliverable 1 – Delivering Projects on Budget and on Schedule
1. Attend a weekly debriefing with the Production Manager to gain full understanding of projects and their daily and weekly goals.
2. Learn all details about the Products and Tools used as well as the step-by-step installation instructions provided in the Systems Installation Guide so that you are knowledgeable and confident in your ability to deliver service our customers can trust.
3. Help to ensure Products, Supplies and Tools (PST) are prepared in advance to enable projects to be produced in the most efficient manner possible.
4. Work in a pre-planned and efficient manner to ensure all tasks are being completed within the allotted time frame.
5. Double check all work you produce to proactively prevent deficiencies.
6. Immediately address deficiencies to prevent production delays.
7. Ensure all necessary materials or tool rentals are requested 2 WEEKS in advance to prevent delays to the production schedule.
8. Maintain regular contact with the Production Manager to ensure that all project progress is on track.

Deliverable 2 – Customer Service – Deliver on Promises made by Concrete Pro Coatings
1. Refer all customer questions related to changes to project timelines, work scope, design, and/or Change Orders to the Production Manager.
2. Provide the Production Manager with daily updates regarding any customer interactions.
3. Communicate with all customers and subcontractors in a professional and polite manner. Report any issues to be addressed to the Production Manager.
4. Arrive on-time and be willing to stay late if necessary to keep projects on schedule.
5. Complete each step of the installation process thoroughly before moving on to the next step to ensure we provide our customers with service they can trust.

Deliverable 3 – Maintain a clean, organized and safe work environment
1. Maintain and update accurate quantities marked on all products.
2. Keep all tools clean by cleaning them after each use.
3. Clean any mess immediately and wear proper Personal Protective Equipment (PPE) at all times.
4. Keep company apparel clean and neat. Always wear company apparel on company job sites.
5. Keep all Products, Supplies and Tools (PST) clean, organized and labeled so they are easy to locate and function properly.
6. Ensure any truck or trailer remains clean and organized at all times.

reporting

1. Report directly to the Production Manager.
2. Attend meetings on time with prep completed.

The following will require sign off and/or notification of the Production Manager:
1. Any serious injury or accident occurring on a Concrete Pro Coatings job site.
2. Any liability, warranty or damage issue.
3. Any incidence of fraud or theft within the company.
4. All purchasing of new tools.
5. Any incident involving damage to Concrete Pro Coating’s or customer’s assets.
6. A serious breach by an employee of our company values.
7. Major strategic, cash, people or brand initiatives.

COMPENSATION STRUCTURE:

All Field Technicians are paid bi-weekly by piece rate. The pay period encompasses the previous two weeks with Monday starting the pay period and ending on every other Monday.

Paychecks are issued the following Monday in person for all jobs COMPLETED during that specific pay period. Jobs started, but not completed, during a pay period will be paid on the next paycheck for the pay period in which the job was completed.

Hours of Work

Monday to Saturday, 7am – 4pm. It is expected that you arrive on site 10 minutes prior to the scheduled start time each day. Full time is assumed but not guaranteed. Occasionally overtime and Saturdays may be required.

Bonus Pay

Bonus pay can be earned by achieving goals set forth in the company Bonus Program. The bonus pay period starts December 1st and ends September 30th. Payments for any earned bonuses between October 1st of previous year and September 30th are paid on December 1st three months after the end of current bonus pay period.

Employee Benefits

Employee benefits are not provided by Concrete Pro Coatings.

Performance and Wage Review

Performance reviews will take place on a monthly basis. Raises are performance and experience based and are not guaranteed.

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